Happy buyers, protected account
Fast, professional communication is one of the biggest factors in your seller rating. We handle the day-to-day running of your store so buyers get quick answers and your metrics stay healthy.
What we handle
- Order processing and dispatch coordination with you or your warehouse
- Uploading tracking numbers on time
- Answering buyer messages and pre-sale questions
- Returns, cancellations and “item not received” cases
- Resolving issues before they become negative feedback or defects
- Leaving feedback and following up on unpaid items
Response times
Messages are answered on business days (Monday–Friday) on Starter, with extended coverage on Growth and Full Management. Exact response times are agreed in your plan.
Frequently asked
Do you ship the products?
No, you or your fulfilment partner ship the orders. We manage the process, tracking and communication around them.
Will you reply to buyers in my brand’s tone?
Yes. We agree message templates and tone with you before we start.