Refund Policy
Last updated: 29 October 2026
At ZACSOL360 Ltd we want every client to be happy with our work. This policy explains when refunds are available. It forms part of our Terms & Conditions and does not affect your statutory rights.
1. Website design, development, software and app projects
- Before work starts: if you cancel after paying a deposit but before we begin work, we will refund the deposit in full.
- After work starts: the deposit covers planning, design and development time already spent, so it is non-refundable once work has begun. If you cancel mid-project, you pay only for the work completed up to that point.
- Completed and approved work: no refund is available once a project or stage has been delivered and approved, but we will fix any defects in our work free of charge.
2. Web hosting
- New hosting plans can be cancelled for a full refund within 14 days of purchase.
- After 14 days, hosting fees are non-refundable, but you can cancel at any time to stop future renewals.
3. Domain names
Domain registrations and renewals are non-refundable once submitted to the registry, because the registration fee is paid to the registry immediately and cannot be recovered.
4. VPS and managed servers
- Cancellation within 7 days of first purchase: full refund, minus any third-party costs that cannot be recovered.
- After that, fees for the current billing period are non-refundable; you can cancel to stop the next renewal.
5. Maintenance and support plans
You can cancel at any time and the plan will not renew. Fees already paid for the current period are non-refundable.
6. Consumer cancellation rights
If you are a consumer, you have a 14-day right to cancel services ordered online. If you asked us to start work during that period, we may deduct a fair amount for work already carried out.
7. How to request a refund
Email info@zacsol360.co.uk with your name, invoice number and reason. We will reply within 5 business days, and approved refunds are paid to the original payment method within 14 days.