Protect your seller level and keep growing
eBay measures every seller on transaction defects, late shipments and cases closed without seller resolution. Falling below standard can mean lower visibility and selling limits. We keep a close eye on your metrics and turn data into a clear growth plan.
What we monitor
- Seller performance level and service metrics
- Transaction defect rate, late shipment rate and tracking upload
- Return rates and “item not as described” trends
- Policy compliance to avoid listing removals or restrictions
- Traffic, impressions and conversion rate by listing
Monthly growth plan
Every month you receive a report showing the work completed, how your key numbers changed, and the priorities for the next month, such as which listings to improve, which products to add and where to adjust prices or ads.
Frequently asked
Can you help if my account is already below standard?
Yes. We review what caused the drop, fix the underlying issues and create a recovery plan. Some changes take time to reflect in eBay’s evaluation periods.
Can you help with a suspended account?
We can review your situation and advise on next steps, but account reinstatement decisions are made only by eBay.
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